For more direct help from Adobe, try contacting Adobe Support or the account on Twitter. It’s OK if you’re unhappy with how the software works or have strong feelings against a product or even Adobe itself. But keeping posts polite encourages more forum members to help you find a solution. Most forum members are volunteers, not Adobe employees, answering questions on their own time. When that happens, people aren’t so motivated to help. It’s as if this person barged into a room of professionals and started ranting. There’s strongly negative emotional language.Don’t put your email address, telephone number, or product serial number in a public post, because it can fall into the hands of spammers and identity thieves. The post itself lacks details, and it doesn’t even say which product has the problem.A descriptive, more specific title helps attract the members who can help you. The title will look vague in the list of posted questions, because it doesn’t mention the actual problem.The post pictured above is not so good because: Here’s an example of a less effective post: The problem is presented so that it’s easily understood, with enough detail to narrow down the scope, and a few forum members may have an accurate answer to the question right away. The post pictured above is good, and will probably get an answer relatively quickly. Includes a screen shot or video showing the problem or question.Mentions any troubleshooting or tests you’ve already tried.Includes details such as system specifications, product and operating system versions, and the exact wording of error messages you saw.You’re more likely to get a great answer when your question: If you’re a little stressed out, take a deep breath you want to appear as a professional colleague who deserves the best assistance available. Adobe Forums is like a big room full of working professionals, and you want them to help you. But take a moment to remember where you’ll be posting. You may be frustrated, or even quite angry at the software. When a problem stops your work, all you’ll want to do is get into the forums, grab an answer, and get back to work. Many of the tips in this article are covered in more depth in the Forum Resources section at the bottom of the Forums Home page, which is worth reviewing for useful information including: If one of those options brings you a solution, you won’t even have to write a post. The links near the top and in the sidebar of many main forum pages are often frequently answered questions (FAQs) or important recent issues, and the Search option at the top may turn up existing posts that already answer your question. Sometimes you don’t need to rush headlong into the forum posts. If your primary language isn’t English, look for the international product forums at the bottom of the Forums home page. Keep scrolling…they’re at the bottom (right). Click the Subspaces link to see them.Īt first glance you might not see any discussions in the Photoshop forum (left). What’s tricky is that some Adobe applications have sub-communities for more specific groups of users. Then, if you don’t see a forum icon for your application in the Popular section, click See All Forums to find the one you need. To interact with the community, first click Sign In at the top of the Adobe Forums home page and enter your Adobe ID. Fortunately, it’s easy to drill down to what you need. But Adobe has so many products that you may be overwhelmed by pages of links and sub-forums. If you’ve used other online forums, you already have an idea of how the Adobe Forums work: You find the right forum, post a clear and specific question, and read the replies you get. A few simple strategies can help you get a great Adobe Forums answer more quickly. Many forum members use Adobe software in production every day, so they can have useful insights and are sometimes aware of problems before they’re officially documented by Adobe, or become known to tech support. Where can you turn for a free, and often quick solution? Try the Adobe Forums, also known as the Adobe Community. Your deadline’s closing in, but you can’t overcome a glitch with your Adobe Photoshop or InDesign file, and the help files aren’t helping.
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